1. Policy Overview

As a logistics marketplace platform, Vine Logistics Consultants collects platform fees only after successful deal completion. This Return Policy outlines our approach to refunds, disputes, and service guarantees for our platform services.

Important Note:

This policy covers platform fees collected by Vine Logistics Consultants. For returns of goods or services purchased through our platform, please refer to the individual seller's return policy.

2. Platform Fee Structure

For Buyers:

No upfront fees or registration charges
Platform fees charged only after successful order completion
Transparent fee structure disclosed before transaction
No hidden charges or additional costs

For Sellers:

Subscription-based model with monthly/annual plans
Premium features and enhanced visibility
Lead generation and marketing tools
Analytics and performance reporting

3. Refund Eligibility

Platform Fee Collection & Refund Policy:

Platform Fee Structure:

We collect 50% of the platform fee before disclosing seller details to buyers.

If all chosen sellers are not satisfactory, we may provide another set of sellers but will not refund the 50% platform fee already collected.

You may be eligible for a platform fee refund if:

Technical error resulted in duplicate charges
Platform failure prevented order completion
Fraudulent transaction verified by our security team
Seller fails to fulfill order within agreed timeframe
Service quality does not meet platform standards

Subscription Refunds:

Important Policy Update:

Subscription fees once collected are not refundable under any circumstances. This includes monthly and annual subscription plans.

4. Non-Refundable Fees

The following fees are strictly non-refundable:

All subscription fees - Monthly and annual subscription fees are non-refundable once collected
50% platform fee - The initial 50% platform fee collected before seller disclosure is non-refundable
Platform fees for successfully completed transactions
Premium feature charges once services are delivered
Third-party payment processing fees
Fees for services already rendered

5. Refund Process

Step 1: Contact Support

Submit a refund request through our support system or contact us directly within 30 days of the transaction.

Step 2: Provide Documentation

Include relevant details such as:

Transaction ID and order details
Reason for refund request
Supporting documentation or evidence
Communication records with sellers

Step 3: Review Process

Our team will review your request within 3-5 business days and may contact you for additional information.

Step 4: Refund Processing

Approved refunds are processed within 7-10 business days to the original payment method.

6. Dispute Resolution

For transaction disputes between buyers and sellers:

Mediation Services:

Free dispute resolution support
Neutral mediation between parties
Evidence-based decision making
Binding resolution process

Escalation Process:

Internal review by senior management
External arbitration if required
Legal proceedings as last resort

7. Service Level Guarantees

We guarantee:

99.5% platform uptime (excluding maintenance)
24/7 customer support availability
Secure transaction processing
Verified seller network
Quality assurance processes

If we fail to meet these standards, you may be eligible for service credits or refunds based on the impact to your business.

8. Force Majeure

We are not liable for refunds due to circumstances beyond our control, including:

Natural disasters and extreme weather
Government regulations and policy changes
Internet or telecommunications failures
Third-party service provider outages
Global pandemics or health emergencies

9. Contact Information

For refund requests or questions about this policy, please contact our support team:

Vine Logistics Consultants

Address: 701, A Block, Aratt Premier Graphite India

Main Road, Seetharampalya,

Opp. Seetharampalya Metro Station

BANGALORE, Karnataka 560048

Email: info@vinelogisticsconsultants.com

Phone: +91 98921 73826