Privacy Policy

Vine Logistics Consultants is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics marketplace platform.

By using our platform, you consent to the data practices described in this policy. We ensure compliance with applicable data protection laws including the Information Technology Act, 2000 and associated rules.

Personal Information:

• Name, email address, and phone number
• Business information and company details
• Address and location data
• Geo-location data - We collect your geographical location information for better service delivery and improved results matching
• Government identification (GST, PAN, etc.)
• Banking and payment information

Business Information:

• Product catalogs and service descriptions
• RFQ details and quotations
• Transaction history and order information
• Communication records and support tickets

Technical Information:

• IP address, browser type, and device information
• Usage patterns and platform interactions
• Cookies and similar tracking technologies
• Log files and analytics data

We use your information to:

• Facilitate connections between buyers and sellers
• Process transactions and manage platform fees
• Verify identities and prevent fraud
• Provide customer support and resolve disputes
• Optimize service delivery using geo-location data to match you with nearby service providers and provide location-specific recommendations
• Send important notifications and updates
• Improve platform functionality and user experience
• Comply with legal and regulatory requirements
• Generate analytics and business insights

We may share your information with:

Platform Users:

Basic business information is shared to facilitate connections between buyers and sellers on our marketplace.

Service Providers:

Trusted third-party providers who assist with payment processing, logistics, and platform operations under strict confidentiality agreements.

Legal Compliance:

Government authorities when required by law, court orders, or regulatory compliance including GST, customs, and other applicable regulations.

We implement comprehensive security measures including:

• SSL encryption for data transmission
• Secure servers with access controls
• Regular security audits and monitoring
• Employee training on data protection
• Incident response procedures
• Regular backups and data recovery systems

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to using industry-standard practices to protect your information.

You have the right to:

• Access your personal information
• Update or correct your data
• Delete your account and associated data
• Object to certain processing activities
• Request data portability
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

What We Track:

• Website Usage Patterns: Pages visited, time spent, click behavior, scroll depth
• Device Information: Browser type, operating system, screen resolution, device type
• Network Information: IP address, internet service provider, approximate geographic location
• Session Data: Session duration, entry and exit pages, user journey paths
• Marketing Attribution: Referral sources, campaign tracking, conversion data
• User Preferences: Language settings, accessibility preferences, customization choices

Types of Cookies We Use:

Third-Party Services:

We may use third-party analytics and marketing services that place their own cookies on your device, including:

• Google Analytics for website analytics
• Social media platforms for social sharing features
• Advertising networks for targeted marketing
• Customer support tools for live chat functionality

Data Retention:

Cookie data is typically retained for the following periods:

• Session cookies: Until browser is closed
• Persistent cookies: Up to 2 years
• Analytics data: Up to 26 months
• Marketing cookies: Up to 1 year

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary by data type and legal requirements.

For questions about this Privacy Policy or to exercise your rights, please contact us: